Return & Refund Policy

We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read the following guidelines carefully:

Returns:

- Items must be returned within 5 days of delivery.
- All returned items must be in their original condition, unused, and with tags attached.
- Please ensure that items are securely packaged to prevent damage during transit.
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Refunds:

- Refunds will be issued to the original form of payment once the returned items are received and inspected.
- Please allow up to 7 business days for the refund to be processed after the returned items are received.
- Original shipping charges are non-refundable unless the return is due to a mistake on our part.
- Refunds for orders paid with gift cards will be issued as store credit.

How to Initiate a Return:

To initiate a return, please contact our customer service team at hey@feetxi.com with your order number and details of the items you wish to return. Our team will provide you with further instructions on how to proceed with your return.

Exchanges:

At this time, we do not offer exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the item you wish to exchange and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective item. We will provide you with instructions on how to return the item for a replacement or refund.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at hey@feetxi.com. We're here to help!

Thank you for shopping with us!